Service Highlights: Text Reference

Text Reference

How do I get started?
Text the word, "askbrooklyn", to 66746. The keyword is not case sensitive.

You should receive the automated reply: "Your message has been posted! Powered by Mosio. Reply HELP for info. To stop receiving answers, reply STOP. Standard messaging charges apply. Terms & Conditions are at: mosio.com/terms.php" Save 66746 in your contacts as "askbrooklyn".

Text your question to 66746. Text Reference will now recognize your phone, so you do not need to include the "askbrooklyn".

What Hours is Text Reference available?

	Text anytime and receive a reply within 24 hours
	Text Monday through Thursday 10 am - 1 pm and receive immediate answers

What is Text Reference?
Live Reference Chat, from LivePerson, enables patrons to ask real-time questions to a librarian at the Reference Desk. It is an instant messaging service that is available year round.

Who answers the questions?
Questions are answered by Reference Librarians at LIU Brooklyn Library.

Who can use the service?
All are invited to use this service regarding LIU Library collections. Our primary goal is to provide assistance to LIU community (students, faculty and staff).

What kinds of questions are appropriate?

	Questions about searching the library catalog
	Questions about selecting and searching appropriate databases
	Questions about the library and its services

Extensive research question using Text Reference
Extensive research questions are allowed but chances are we will redirect the user to our Reference Desk (in person or by phone) as he/she will be served better by talking to a librarian. If a user has such a question, we invite him/her to visit us during library hours or call us at 718 780-4513.

What options do I have when Text Reference Chat is unavailable?
The user always has the option of

	chatting with a librarian via Live Reference Chat (Monday - Thursday 1 - 9 pm and Friday 1 - 4 pm),
	phoning the Reference Desk at (718) 780-4513, or
	sending an e-mail to libref@brooklyn.liu.edu (responses within 48 hours when the library is open).

For more information about the Live Reference Chat service, please click here.