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Service Highlights: Live Reference Chat

Live Reference Chat Policy

What is Live Reference Chat?
Live Reference Chat, from LivePerson, enables patrons to ask real-time questions to a librarian at the Reference Desk. It is an instant messaging service that is available year round.

What Hours is Live Reference Chat available?

Fall and Spring Semesters:  Monday through Thursday, from 1 p.m. to 9 p.m. & Friday 1 p.m. to 4 p.m.
Summer Sessions: Monday through Thursday, from 1 p.m. to 7 p.m.

Who can use the service?
All are invited to use this service regarding LIU Library collections. Our primary goal is to provide assistance to LIU community (students, faculty and staff).

What kinds of questions are appropriate?
Questions about searching the library catalog
Questions about selecting and searching appropriate databases
Questions about the library and its services

Extensive research question using Live Reference Chat
Extensive research questions are allowed but chances are we will redirect the user to our Reference Desk (in person or by phone) as he/she will be served better by talking to a librarian. If a user has such a question, we invite him/her to visit us during library hours or call us at 718 780-4513.

What options do I have when Live Reference Chat is unavailable?
The user always has the option of
texting a librarian via Text Referece (Monday - Thursday 10 am - 1 pm),
phoning the Reference Desk at (718) 780-4513, or
sending an e-mail to libref@brooklyn.liu.edu (responses within 48 hours when the library is open).

Why do you need my name, and institutional affiliation if any?
This information helps us serve our patrons most efficiently. A name is used for identification (you are welcome to use a pseudonym or nickname). Your University affiliation helps us answer your question accurately (many policies vary for students, faculty, staff, and/or administration). Many resources are available off-site only to individuals affiliated with Long Island University. Knowing your LIU affiliation, if any, will help us to direct you to resources that will best serve your needs.

For the most frequently asked questions via Live Reference Chat, please click here. For more information about Text Reference, please click here.

 
Compiled by P. Tremblay 7/06
Updated by I. Wang 11/12
 
Long Island University Brooklyn Campus LIU Libraries