Service
Highlights: Live Reference Chat
Live
Reference Chat Policy
What
is Live Reference Chat?
Live Reference Chat, from LivePerson, enables patrons to ask real-time
questions to a librarian at the Reference Desk. It is an instant
messaging service that is available year round.
What Hours
is Live Reference Chat available?
 |
Fall
and Spring Semesters: |
Monday
through Thursday, from 1 p.m. to 9 p.m. & Friday 1 p.m.
to 4 p.m. |
|
Summer
Sessions: |
Monday
through Thursday, from 1 p.m. to 7 p.m. |
Who
can use the service?
All are invited to use this service regarding LIU Library collections.
Our primary goal is to provide assistance to LIU community (students,
faculty and staff).
What
kinds of questions are appropriate?
Extensive
research question using Live Reference Chat
Extensive research questions are allowed but chances are we will
redirect the user to our Reference Desk (in person or by phone)
as he/she will be served better by talking to a librarian. If a
user has such a question, we invite him/her to visit us during library
hours or call us at 718 780-4513.
What
options do I have when Live Reference Chat is unavailable?
The user always has the option of
|
phoning
the Reference Desk at (718) 780-4513, or |
|
sending
an e-mail to libref@brooklyn.liu.edu
(responses within 48 hours when the library is open). |
Why do
you need my name, and institutional affiliation if any?
This information helps us serve our patrons most efficiently.
A name is used for identification (you are welcome to use a pseudonym
or nickname). Your University affiliation helps us answer your
question accurately (many policies vary for students, faculty,
staff, and/or administration). Many resources are available off-site
only to individuals affiliated with Long Island University. Knowing
your LIU affiliation, if any, will help us to direct you to resources
that will best serve your needs.
For the
most frequently asked questions via Live Reference Chat, please
click here.
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