Highlights: Live Reference Chat
Reference Chat Policy
is Live Reference Chat?
Live Reference Chat, from LivePerson, enables patrons to ask real-time
questions to a librarian at the Reference Desk. It is an instant
messaging service that is available year round.
is Live Reference Chat available?
and Spring Semesters:
through Thursday, from 1 p.m. to 9 p.m. & Friday 1 p.m.
to 4 p.m.
through Thursday, from 1 p.m. to 7 p.m.
can use the service?
All are invited to use this service regarding LIU Library collections.
Our primary goal is to provide assistance to LIU community (students,
faculty and staff).
kinds of questions are appropriate?
research question using Live Reference Chat
Extensive research questions are allowed but chances are we will
redirect the user to our Reference Desk (in person or by phone)
as he/she will be served better by talking to a librarian. If a
user has such a question, we invite him/her to visit us during library
hours or call us at 718 780-4513.
options do I have when Live Reference Chat is unavailable?
The user always has the option of
a librarian via Text Referece (Monday - Thursday 10 am - 1
the Reference Desk at (718) 780-4513, or
an e-mail to email@example.com
(responses within 48 hours when the library is open).
you need my name, and institutional affiliation if any?
This information helps us serve our patrons most efficiently.
A name is used for identification (you are welcome to use a pseudonym
or nickname). Your University affiliation helps us answer your
question accurately (many policies vary for students, faculty,
staff, and/or administration). Many resources are available off-site
only to individuals affiliated with Long Island University. Knowing
your LIU affiliation, if any, will help us to direct you to resources
that will best serve your needs.
most frequently asked questions via Live Reference Chat, please
For more information about Text Reference, please click here.