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Service Highlights: Live Reference Chat

Frequently Asked Questions (FAQs) via Live Reference Chat

1. How do I get a barcode?
You will need to be a currently enrolled student who has paid all tuition and fees to get a barcode. Keep in mind that the barcode expires one year from the date you receive it. In order to get a barcode, you will need to bring an updated student ID card to the Library's Circulation Department, located on the 5th floor of the Library Learning Center (LLC), 718-488-1338. For more information about barcodes, go to the Circulation Services web page.

2. Help! My barcode expired.
To renew your barcode, please bring your student ID card along with proof of your permanent address to the Circulation Department (5th floor of the library) or call the Circulation Department at 718-488-1338.

3. How do I start my research?
In most cases, you can begin with a good electronic encyclopedia or dictionary. Try the Gale Virtual Reference Library. To access GVRL, go to Online Databases link on the home page, look to the alphabet at the top of the page, Select G and find Gale Virtual Reference Library on the list.

4. I want to talk to a librarian.
Stop by the Reference Desk, located on the 3rd floor of the Library Learning Center (LLC), or call 718-780-4513.

5. What are the library hours?
During the fall and spring semesters, the Brooklyn Campus Library is open from 9 a.m. to 10 p.m. Monday-Thursday; from 9 a.m. to 6 p.m. on Saturday; from 11 a.m. to 5 p.m. on Sunday. Call the Reference Desk at 718-780-4513 for summer, intercession or holiday hours.

6. What library resources are available to alumni?
Alumni can check out books using their alumni card, but they do not have access to the library's electronic journals. You can get alumni ID cards from the Alumni Services Office. For additional information about alumni privileges, please check out this Circulation page or Contact Alumni Services at 718-488-1016 or alumni@brooklyn.liu.edu.

Created by S. Remilien 3/11.
Long Island University Brooklyn Campus LIU Libraries